BedPro Privacy Policy — How We Handle Your Personal Data

1 About This Privacy Policy

This Privacy Policy applies to all personal data collected by BedPro through the website bedpro.biz and all associated services, including sports betting, live casino games, jackpot slots, baccarat, Ludo games and customer support interactions. It applies to all registered players and, to a limited extent, to visitors who have not yet registered.

BedPro is committed to protecting the privacy of every Pakistani player who uses our platform. We understand that sharing personal information — your name, CNIC details, phone number, financial data — requires trust. This policy is our commitment to explaining exactly how we honour that trust. If anything in this policy is unclear, or if you have concerns about how your data is being handled, please contact us using the details in Section 15.

This policy should be read alongside BedPro's Terms and Conditions and Responsible Gaming policy, both of which contain additional information about how your account and gaming behaviour data may be used.

2 Data We Collect

BedPro collects only the personal data necessary to provide you with a secure, compliant gaming service. We do not collect data we don't need. The categories of data we hold are set out in the table below:

BedPro does not collect sensitive personal data such as biometrics, health information or religious/political beliefs, except where expressly required by applicable law or regulatory guidance.

3 How We Collect Your Data

BedPro collects personal data through the following means:

3.1 Directly from You

• Registration: When you create a BedPro account, you provide your name, mobile number, email address, date of birth and chosen username.
• Verification (KYC): When you submit documents to verify your identity — CNIC, proof of address, payment method confirmation.
• Transactions: When you deposit or withdraw funds, your payment method details and transaction amounts are recorded.
• Support interactions: When you contact BedPro via live chat, email or WhatsApp, the content of those interactions is stored.
• Responsible gaming tools: When you set deposit limits, loss limits or request self-exclusion, these instructions and their timestamps are recorded.

3.2 Automatically

BedPro's systems automatically collect certain technical data when you access the platform — including your IP address, device identifiers, browser type and session activity. This data is collected via server logs, cookies and similar tracking technologies (see Section 7 for full details on cookies).

3.3 From Third Parties

In some circumstances BedPro receives data about you from third-party sources for specific, limited purposes:

• Payment processors: Transaction confirmation and fraud screening data from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT providers and card networks.
• Identity verification services: Confirmation of identity document authenticity where required for KYC compliance.
• Responsible gaming databases: Self-exclusion register checks to verify whether a registering player has previously excluded themselves from gaming platforms.

4 Why We Use Your Data

Every use of your personal data by BedPro has a specific, documented purpose. We do not use data in ways beyond those described here without first obtaining your consent or having a clear legal basis for doing so.

4.1 Operating Your Account

The primary reason BedPro holds your personal data is to operate your gaming account. This includes processing deposits and withdrawals, recording your betting and gaming history, managing your account balance in PKR, enforcing your responsible gaming settings, and providing you with access to BedPro's full range of games — from cricket betting to live baccarat to Ludo. Without collecting the data necessary for these functions, BedPro simply cannot operate as a platform.

4.2 Identity Verification and Age Checks

Pakistani and international standards for online gaming require platforms to verify that players are who they claim to be and are 18 or older. BedPro uses identity data — your CNIC, date of birth and associated documents — for this purpose. This is both a legal obligation and a player protection measure. We do not use your identity documents for any purpose beyond verification, compliance and fraud prevention.

4.3 Financial Crime Prevention

BedPro is required to monitor account activity for indicators of money laundering, fraud and other financial crimes. This involves analysing transaction patterns, deposit sources and withdrawal behaviour. Where suspicious activity is identified, BedPro may be legally obligated to report it to relevant authorities without notifying the account holder. These obligations exist regardless of the player's knowledge of any criminal activity.

4.4 Platform Security

Technical data — IP addresses, device identifiers, login timestamps — is used to detect and prevent unauthorised access to accounts, bot activity, and platform abuse. BedPro's security team reviews anomalous patterns and may contact you if unusual activity is detected on your account.

4.5 Responsible Gaming Monitoring

BedPro uses gaming behaviour data — session lengths, wagering patterns, frequency of play, win/loss ratios — to identify players who may be developing gambling-related problems. Where indicators of harmful behaviour are identified, BedPro may proactively contact the player with information about responsible gaming tools, or in serious cases, apply protective restrictions to the account. This use of data is a player welfare measure, not a commercial one.

4.6 Customer Support

Support communications are retained so that BedPro can provide consistent, accurate help if the same issue recurs and to resolve disputes where the history of communication is relevant evidence.

5 Legal Basis for Processing

BedPro processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are:

• Contract performance: Processing necessary to operate your BedPro account and provide the services you have registered for — including game access, payment processing and customer support.
• Legal obligation: Processing required by applicable law — including anti-money-laundering regulations, identity verification requirements and mandatory reporting obligations.
• Legitimate interests: Processing necessary for BedPro's legitimate business interests where these are not overridden by your rights — including platform security, fraud prevention, responsible gaming monitoring and service improvement analytics.
• Consent: Processing for purposes where you have given explicit consent — specifically, marketing communications via email, SMS and WhatsApp. You may withdraw consent at any time.

6 Sharing Your Data

BedPro does not sell, rent or trade your personal data to third parties for commercial purposes. We share data only in the specific circumstances described below, with appropriate safeguards in place.

6.1 Payment Processors

To process deposits and withdrawals, BedPro shares necessary financial and identity data with payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT providers, and Visa/Mastercard networks. These processors receive only the minimum data required to complete the transaction and are contractually bound to confidentiality and security standards.

6.2 Identity Verification Providers

KYC verification may involve sharing identity document data with a third-party verification service provider. Such providers are engaged under strict data processing agreements and are prohibited from using your data for any purpose beyond the verification service they are contracted to provide for BedPro.

6.3 Game Providers

Some games on BedPro are powered by third-party certified game providers (such as live casino software providers). These providers may receive session data necessary to operate the game — typically a session token and stake amount. They do not receive your full personal profile. All game provider integrations are governed by data processing agreements.

6.4 Regulatory and Legal Disclosure

BedPro may be required by law, court order or regulatory authority to disclose certain player data. In such cases BedPro will comply with its legal obligations. Where legally permitted to do so, BedPro will notify you of such a disclosure request. Where disclosure is prohibited from being notified (for example, in connection with an active fraud investigation), BedPro cannot give advance notice.

7 Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small files stored on your device by your browser when you visit BedPro. They allow the platform to remember information about your visit — such as your logged-in status, language preferences and session details — so you don't have to re-enter the same information every time you navigate between pages.

7.2 Cookies BedPro Uses

• Strictly Necessary Cookies: These are essential for BedPro to function. They maintain your login session, handle transaction security and enforce responsible gaming restrictions. These cannot be disabled without breaking core platform functionality.
• Performance Cookies: These collect anonymous data about how players navigate BedPro — which pages are visited most, where users drop off, how long sessions last. This data helps BedPro improve the user experience. No personally identifiable data is included.
• Functional Cookies: These remember your preferences — such as your preferred Ludo table stakes range or your last visited section — to personalise your BedPro experience between sessions.
• Analytics Cookies: BedPro uses analytics tools to understand overall platform usage patterns. These cookies track aggregate, anonymised data and are not used to build individual player profiles for commercial purposes.

7.3 Managing Cookies

You can control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent BedPro from functioning correctly. Most mobile browsers on Android and iOS allow granular cookie control in the browser settings menu. You can also clear all cookies from your device at any time, which will log you out of your BedPro session.

8 How Long We Keep Your Data

BedPro retains personal data only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes. The following retention periods apply:

When data reaches the end of its retention period, BedPro securely deletes or anonymises it. Anonymised data — from which individual players cannot be identified — may be retained indefinitely for aggregate platform analytics.

9 How We Protect Your Data

BedPro implements technical and organisational measures proportionate to the sensitivity of the data we hold. Security is not an afterthought on BedPro — it is a core part of how the platform is built and operated.

9.1 Technical Measures

• SSL/TLS Encryption: All data transmitted between your device and BedPro's servers is encrypted using SSL/TLS protocols. The padlock in your browser confirms this is active.
• Data Encryption at Rest: Sensitive personal data — including identity document information and payment details — is encrypted in BedPro's databases, not stored in plain text.
• Two-Factor Authentication: BedPro offers 2FA for all player accounts. We strongly recommend enabling this in your account security settings.
• Firewalls and Intrusion Detection: BedPro's infrastructure is protected by enterprise-grade firewalls and continuously monitored for intrusion attempts.
• Segregated Data Storage: Player financial data is stored separately from general account data, with additional access controls.

9.2 Organisational Measures

• Access to player personal data is restricted to BedPro staff who require it for their specific role. No staff member has blanket access to all player data.
• All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• BedPro conducts regular internal security reviews and vulnerability assessments of its platform and data systems.

10 Your Data Rights

As a BedPro player, you have meaningful rights over your personal data. These rights are not conditional on you continuing to use BedPro — they apply regardless of the status of your account.

To exercise any of these rights, contact BedPro at support@bedpro.biz with your registered username and a description of the right you wish to exercise. BedPro will respond within 30 days. For complex requests, this may be extended by a further two months, with notification.

11 Marketing Communications

BedPro sends marketing communications — promotions, bonus offers, tournament announcements — via email, SMS and WhatsApp only to players who have explicitly opted in during registration or through their account settings. We do not send unsolicited marketing to players who have not opted in.

11.1 Opting Out

You can opt out of marketing communications at any time without any effect on your account or your ability to use BedPro's services. To unsubscribe:

• Click "Unsubscribe" in any BedPro marketing email
• Reply STOP to any BedPro SMS marketing message
• Update your communication preferences in your account settings under "Notifications"
• Contact support at support@bedpro.biz requesting removal from marketing lists

Opting out of marketing does not affect transactional communications — BedPro will still send you account-related messages such as deposit confirmations, withdrawal notifications, security alerts and verification requests.

11.2 Personalised Offers

Where you have opted in to marketing, BedPro may use your gaming behaviour data to send you personalised offers — for example, a cashback offer on your preferred game type. This personalisation is based on your own BedPro activity and does not involve sharing your data with external advertising platforms.

12 Responsible Gaming and Your Data

BedPro's responsible gaming programme is built on data — specifically, your gaming behaviour data. We use this data to identify players who may be showing signs of harmful gambling patterns and to take proactive steps to help them. This is one of the most important uses of personal data on BedPro and is a core part of our player protection commitment.

Indicators that BedPro monitors include: rapid increases in deposit frequency or amounts, extended gaming sessions, chasing losses (continuing to bet after significant losses), and changes in gameplay that suggest distress rather than entertainment. Where multiple indicators are present, a member of BedPro's player welfare team may reach out to you proactively.

Responsible gaming settings you apply to your account — deposit limits, loss limits, session timers, self-exclusion — are stored permanently and are not removed even if you request data deletion, because their retention is necessary to protect you. Self-exclusion records in particular are maintained for a minimum of five years after account closure to prevent circumvention through re-registration.

For more detail on the tools available to you, visit our Responsible Gaming page.

13 Protection of Minors

BedPro does not knowingly collect personal data from anyone under the age of 18, nor does it permit minors to register or use its services under any circumstances. Age verification is a mandatory part of BedPro's registration and KYC process. If BedPro discovers that a minor has successfully created an account — through fraudulent use of identity documents or otherwise — the account will be immediately suspended, all deposits returned, all winnings voided, and the incident may be referred to relevant authorities.

If you are a parent or guardian and believe your child has registered on BedPro, please contact us immediately at support@bedpro.biz. We will act on verified reports without delay.

14 Changes to This Privacy Policy

BedPro may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When we make material changes, we will notify registered players by email and/or a prominent notice on the BedPro platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this policy reflects the date of the most recent changes. The current version of this policy is always available at bedpro.biz/privacy-policy. Your continued use of BedPro after the effective date of any change constitutes acceptance of the revised policy. If you do not agree with the changes, you should stop using BedPro and request account closure before the effective date.

For minor changes that do not materially affect your rights — such as formatting updates, clarifications of existing practices or correction of typographical errors — BedPro may update the policy without advance notification, but will always update the "Last Updated" date.

15 Contact Us and Complaints

If you have any questions, concerns or complaints about how BedPro handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, seven days a week.

15.1 Data Rights Requests

When submitting a data rights request (Section 10), please include your registered username, the email address associated with your account, a description of the right you wish to exercise, and — for verification purposes — a reference to a recent transaction or support interaction. BedPro will acknowledge your request within 3 working days and respond fully within 30 days.

15.2 Complaints

If you are not satisfied with BedPro's response to a privacy concern, you have the right to escalate the matter. BedPro takes all privacy complaints seriously and will treat escalated complaints with the same priority as regulatory enquiries. Please allow BedPro the opportunity to resolve the matter directly before escalating externally — most concerns can be resolved through our standard support channels quickly and informally.